How Voice AI Is Changing IT and HR for the Future

A few years ago, artificial intelligence felt distant from everyday work. Today, it’s becoming part of almost every team. From handling customer support to reviewing job applications, AI systems now take on tasks that once needed human attention.

These systems are known as AI agents. They are programs that can understand information, make decisions, and complete tasks on their own. Some of them can even talk and listen like people do. These are called Voice AI agents, and they are changing the way companies communicate and operate every day.

NVIDIA’s CEO Jensen Huang once said, “The IT department of every company will be the HR department of AI agents.” His words describe a future that’s already taking shape. Businesses are beginning to treat AI agents as digital coworkers, tools that don’t just process data but actively help teams work better.

As these agents become a part of daily work, both IT and HR teams are taking on new responsibilities. IT teams now set up and maintain AI agents, while HR teams learn how to work with them during hiring and employee support.

This article looks at how voice AI agents are changing the way people work, what this means for IT and HR, and how platforms like Bolna are helping organizations move into this new chapter of teamwork between humans and AI.

How IT Work Is Changing with AI

The work of IT teams is changing fast. For years, their main focus was maintaining systems, fixing software problems, and managing networks. Now, with artificial intelligence becoming part of every system, IT teams are doing something new, they are guiding how these intelligent systems actually work.

One of the biggest changes is the rise of AI agents. These are programs that can act on their own, make decisions, and carry out tasks without waiting for human input. In many companies, AI agents handle things like system monitoring, ticket responses, or data checks automatically. Instead of just tools, they’re becoming digital team members that help IT teams manage larger workloads.

Among these agents, Voice AI has become one of the most useful and visible kinds. Voice AI agents can listen, understand, and talk to people naturally. This makes them perfect for tasks that involve real-time communication, such as answering questions, guiding employees, or assisting customers.

In India, Indian Voice AI systems are becoming especially valuable. They can understand local languages and accents, which helps IT and support teams connect with users in a more personal way. Whether it’s helping employees reset a password or assisting a customer through a service call, these agents are becoming part of how IT works every day.

By managing both machines and intelligent agents, IT teams are stepping into a new kind of role, one that’s less about fixing problems and more about managing intelligent systems that work alongside people.

How IT and HR Are Working Together with AI

Artificial intelligence is bringing IT and HR closer than ever. In the past, these two teams worked in different ways. IT managed systems and tools. HR managed people and culture. Now they often work together to make sure both humans and AI systems can do their best work.

IT teams understand how AI works and how to keep it running safely. HR teams understand how people think, what keeps them engaged, and how to create a positive work experience. When both sides work together, companies can use AI in ways that truly help people instead of replacing them.

In hiring, this teamwork is already visible. IT teams help set up and manage AI hiring tools that can screen resumes or hold short voice interviews. HR teams decide what skills and qualities to look for and how to make the process fair. IT makes sure the systems work correctly, while HR ensures that the experience feels human.

This kind of teamwork also helps prevent mistakes. IT can monitor how AI handles data, and HR can review results to make sure decisions stay fair and unbiased. Working together keeps technology transparent and trustworthy.

Voice AI makes this partnership even stronger. When an AI system speaks to candidates or employees, it represents the company’s tone and values. HR decides how that voice should sound, and IT builds the system to make it possible.

Bolna in Action: Voice AI in Hiring

The partnership between IT and HR becomes clearer when we look at how companies are using Voice AI to improve hiring.

Hiring is often one of the most time-consuming parts of running a business. Reviewing resumes, calling candidates, and scheduling interviews can take days or even weeks. This is where Bolna, an Indian Voice AI platform, makes a real difference.

Bolna uses Voice AI agents that can speak with candidates just like a recruiter would. These agents can ask questions, listen to answers, and understand what candidates say. They handle early interviews, check qualifications, and assess communication skills before passing the best candidates to human recruiters.

IT teams help set up and manage these AI systems, ensuring everything runs smoothly and securely. HR teams create the interview questions, define what good responses look like, and review the shortlisted candidates that the AI recommends. Together, they create a hiring process that is faster, fairer, and more efficient.

For candidates, this feels simple and natural. They can take interviews anytime without long waits or endless coordination. For companies, it means recruiters can focus on meeting the best people instead of sorting through hundreds of applications.

Bolna’s Indian Voice AI shows how technology and people can work together. The AI handles repetitive tasks, while humans focus on judgment and connection. It’s a clear example of how IT and HR collaboration can turn hiring into a smoother, smarter experience for everyone involved.

Real Example: How Hyreo Uses Bolna Voice AI

One of the best examples of how Voice AI helps companies comes from Hyreo, a recruitment technology company. Their team wanted a better way to stay in touch with candidates after an offer was made. Recruiters spent hours every day calling candidates, confirming joining dates, and answering follow-up questions. It took a lot of time and effort, and many calls went unanswered.

Hyreo started using Bolna, an Indian Voice AI platform, to handle these conversations automatically. The Voice AI agents called candidates, asked for updates, and shared important information without human help. The system could check notice periods, collect feedback, and remind candidates about joining dates.

Here’s what Hyreo achieved with Bolna Voice AI:

• All candidate calls were handled by the AI without any gaps
• More than 90 percent of conversations collected complete information
• Recruiter effort reduced by almost 80 percent
• Outreach costs dropped by more than half
• The system detected early signs when candidates might back out and alerted the team

These results show that Voice AI can make a real difference in how teams work. Bolna helped Hyreo keep communication consistent, reduce manual work, and focus on building stronger relationships with candidates.

This story proves that Voice AI is not just a future concept. Platforms like Bolna are already helping Indian companies improve the way they hire and communicate.

How IT and HR Benefit from Using Voice AI

Voice AI is not just another tool. It helps teams work faster, communicate better, and make decisions with more confidence. For IT and HR teams, it opens new ways to save time and improve the overall work experience.

Here are some key benefits:

• Saves time on repetitive work: Voice AI agents can handle routine tasks like answering questions, collecting information, or scheduling calls. This allows IT and HR teams to focus on more important work instead of spending hours on simple follow-ups.
• Keeps communication consistent: Whether it is talking to job candidates or helping employees, Voice AI ensures every message stays clear and on-brand. This helps HR maintain the right tone and IT maintain reliability across systems.
• Works around the clock: Unlike people, Voice AI does not need breaks or sleep. It can support employees and customers anytime, making operations smoother and more responsive.
• Improves accuracy and record keeping: Voice AI agents can record every conversation, capture key details, and share insights. This helps both IT and HR track performance, spot patterns, and make data-based improvements.
• Builds better candidate and employee experiences: For HR, Voice AI makes recruitment faster and easier. Candidates can talk to an AI at any time and get quick answers. For IT, it reduces the number of support tickets and makes employees feel supported instantly.

Voice AI brings a simple idea to life: when technology takes care of repetitive work, people can focus on what really matters. Platforms like Bolna, built as an Indian Voice AI solution, are helping companies do exactly that, combining smart automation with a human touch to make teamwork smoother and more effective.

Preparing for the Future of AI at Work

Artificial intelligence is now part of daily work, and its presence will only grow in the years to come. For most companies, the goal is not to replace people but to help them work better with technology. The future of work will depend on how well humans and AI can learn to understand and support each other.

The first step is to build awareness. Everyone in an organisation should understand what AI can do and where human judgment is still needed. When people know how a system works, they are more likely to trust it and use it effectively.

Clear rules are also important. Every AI system should operate with transparency and fairness. IT and HR teams can work together to make sure data is used responsibly, decisions are reviewed, and technology remains a tool that supports people.

Culture will play a big role in this change. AI can only help when teams are open to learning and comfortable with new ways of working. Encouraging collaboration and communication helps people see AI as a partner, not a threat.

The final step is to choose tools that are reliable and easy to use. Starting small often leads to better long-term results. Platforms like Bolna, an Indian Voice AI solution, make it possible for teams to begin using AI without needing large budgets or technical complexity.

Preparing for the future of AI at work is not just about technology. It is about building workplaces where people and systems work side by side, combining human understanding with the speed and intelligence of AI.

Conclusion

Artificial intelligence is already part of how companies work, and Voice AI is leading that change. It helps teams talk, listen, and solve problems faster, turning everyday interactions into smarter, more human experiences.

For IT teams, AI means guiding intelligent systems instead of only maintaining them. For HR, it means using new tools to connect with candidates and employees more effectively. Together, they are shaping a workplace where people and technology support each other. Platforms like Bolna, an Indian Voice AI solution, show how this future is taking shape. By handling repetitive work and improving communication, Bolna helps teams focus on what matters most, building stronger relationships and better results.

You can see the platform in action through a live demo, explore the API documentation, or speak directly with our engineers to learn how Bolna can fit into your business needs. You can also schedule a call with our team to discuss your goals and find the right solution for you.

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